Refund and Returns Policy
At Laa Moonstone, we take immense pride in the quality and purity of our handcrafted offerings. As our products are artisanal and made for personal care, we maintain a no-return, no-exchange policy once the product is opened or used.
However, we do offer refunds or replacements under the following conditions:
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You receive a damaged or defective product
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You receive the wrong item
To be eligible for a refund or replacement, please contact us within 24 hours of receiving the order. Include your order ID, photos of the issue, and a clear description of your concern.
To initiate a claim: Â Email us at lamoonstone6@gmail.com
Our support team will evaluate the request within 2–3 business days and confirm the resolution. Refunds, once approved, are processed within 7–10 business days to the original payment method.
Please note:
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Products must be unused and sealed to qualify for return
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Laa Moonstone will bear the return shipping cost only if the error is on our part (damaged, defective, or incorrect product)
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We do not accept refund requests for delayed deliveries due to courier issues or force majeure
We appreciate your understanding and aim to make every Laa Moonstone experience as tranquil and satisfying as our products.
Thank you for supporting mindful beauty crafted with intention.
